Refund & Cancellation Policy

1. Overview

Sonari is offered as a subscription service, billed in advance on a monthly or annual cycle (depending on the plan you selected at checkout). Payments are processed securely by Stripe; Sonari never stores your full card number.

Because subscriptions are billed in advance, it is important to understand your options before your next billing date. This policy explains exactly what to expect when you cancel, what qualifies for a refund, and how to request one.

2. Free Trial

When a free trial is offered, your payment method will not be charged until the trial period ends. You may cancel at any time during the trial and you will not be billed.

If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan at the then-current rate and you will be charged on the first day after the trial expires.

We will send a reminder before your trial ends so you have time to decide. To cancel during a trial, follow the steps in Section 3 below.

3. How to Cancel Your Subscription

You can cancel your Sonari subscription at any time using either of the following methods:

Self-serve (recommended): Log in to your account, go to Account Settings > Billing, and select Cancel Subscription. The cancellation takes effect immediately in our system.

By email: Send a cancellation request to support@sonari.app from the email address associated with your account. Include 'Cancellation Request' in the subject line. We will confirm cancellation within 2 business days.

What happens after you cancel: Your subscription will not renew, and no further charges will be made. You retain full access to all paid features until the last day of your current billing period. After that date, your account reverts to a free or read-only state and you will no longer be billed.

4. Refund Eligibility

General rule — subscriptions billed in advance: Because Sonari charges in advance for the upcoming billing period, we do not issue automatic prorated refunds for mid-period cancellations. When you cancel, you keep access through the period you have already paid for.

Recent charges — 7-day window: If you were charged within the last 7 calendar days and you have not made substantial use of the platform during that period (for example, if you signed up by mistake or did not realize a trial had converted to a paid plan), you may request a full refund of that charge. We will review each request fairly and in good faith.

Annual plans: If you purchased an annual plan and decide within 14 calendar days of purchase that Sonari is not right for you, you may request a prorated refund for the unused portion of your annual term, provided you have not made heavy use of the platform during that period.

Technical issues and service failures: If a verified technical failure on Sonari's side prevented you from using the service for a significant portion of your billing period, you are eligible for a prorated credit or refund for the affected time. Please contact support@sonari.app with details and we will investigate promptly.

Consumer rights under Brazilian law (CDC): Subscribers based in Brazil are entitled to the consumer protections provided by the Brazilian Consumer Defense Code (Código de Defesa do Consumidor — CDC), including the right to withdraw from a distance contract within 7 calendar days of purchase (arrependimento, Article 49 CDC) with a full refund. If you are a Brazilian consumer and you request cancellation within 7 calendar days of your initial purchase or renewal, you are entitled to a full refund of that charge regardless of use.

5. What Is Not Refundable

The following are not eligible for refunds:

Usage-based third-party data costs already incurred: Certain analyses (such as live rank checks, backlink scans, and keyword data lookups) consume real-time data from DataForSEO, a third-party data provider. Once that data has been retrieved and delivered to you, the underlying cost is non-recoverable. Charges attributable to data already consumed in this way are non-refundable.

Charges outside the eligible windows described in Section 4, where the service was available and accessible during the period in question.

Fees resulting from failure to cancel before a trial or renewal date, unless you qualify under the Brazilian CDC 7-day withdrawal right or the 7-day window described in Section 4.

6. How to Request a Refund

To request a refund, email support@sonari.app with the following information: (a) the email address on your Sonari account; (b) the date and approximate amount of the charge; (c) a brief explanation of why you are requesting a refund.

We aim to respond to all refund requests within 3 business days. If your request is approved, the refund will be issued to the original payment method on file via Stripe. Please allow 5 to 10 business days for the credit to appear on your statement, depending on your card issuer or bank.

We will not ask you to justify a request that falls clearly within the eligibility windows above. Our goal is to resolve every case fairly and quickly.

7. Contact

For cancellation requests, refund inquiries, or any billing questions, contact us at support@sonari.app.

This policy is published and maintained by START SOLUÇÕES LTDA, operating under the laws of Brazil. We reserve the right to update this policy; material changes will be communicated to active subscribers by email with reasonable notice before taking effect.